Refund policy

Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition that you received it: unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at gocakyodai@gmail.com. Please note that returns must be sent to the following address:

Carrer de Narcís Monturiol 60 A1  
08340 Vilassar de Mar  
Barcelona  
Spain

If your return is accepted, you will need to send the package to the return address provided. Items sent back to us without first requesting a return will not be accepted. Return shipping costs are the responsibility of the customer, except in cases where the product is defective or the wrong item was sent.

If you have any questions about returns, you can contact us at gocakyodai@gmail.com.

Damages and Issues  
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and resolve it.

Exceptions / Non-returnable Items  
Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

If you have questions about a specific item, please contact us.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges  
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period  
Notwithstanding the above, if the merchandise is shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

As mentioned above, the item must be in the same condition that you received it: unused, with tags, and in its original packaging. You must also provide the receipt or proof of purchase.

Refunds  
We will notify you once we have received and inspected your return and inform you whether the refund has been approved or not.

If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at gocakyodai@gmail.com.